Job opportunities

The lifeblood of every organisation is new business and this key role is responsible for identifying significant contract opportunities for large national clients, and maintaining a prospect database.

Alongside your proven sales ability, you will need to be able to display expertise in presenting Biffa's proven position in the National Account marketplace by submitting detailed and innovative waste management proposals.

Your internal contacts will be wide ranging, ensuring that all departments are aware of the full extent of any prospective and won business, requiring excellent verbal and written communication skills. You will also be in regular contact with clients, so expert negotiation skills will be required.

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: Jo Taylor, Biffa Waste Services, Coronation Road, Cressex, High Wycombe, or email joanna.taylor@biffa.co.uk.

This is an exciting opportunity to join one of the leading integrated waste management businesses in the UK which operates across the breadth of the waste management value chain.

Reporting to the Commercial Manager - Regional Sales, the role of Regional Account Manager is to retain, maintain and grow existing customer portfolios to a higher level of volume, profit and long term sales opportunities.

The role:

• You will proactively and reactively sell profitable additional business within a territory to meet and exceed quarterly and annual sales targets;
• You will manage a portfolio of customers to higher level of satisfaction;
• You will report your account activity on the Company operating system on a real-time basis as well as providing weekly, monthly and quarterly reports to the Regional Sales Manager;
• You will participate and contribute to best practice working groups within Biffa Waste Services Ltd when required;
• You will regularly meet one to one with portfolio clients as per contact targets; You will also liaise regularly with Depot Managers, Regional Operations Managers and Regional Sales Managers to solve customer complaints, issues and changes.

The person:

• You will have a proven track record for effectively managing customer accounts preferably in the waste management industry, but certainly within the service sector or business-to-business;
• You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management;
• You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership;

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: Jo Taylor, Biffa Waste Services, Coronation Road, Cressex, High Wycombe, or email joanna.taylor@biffa.co.uk.

Focused on the generation of new business, we are seeking a highly self motivated individual, with the determination and drive to contact in excess of 200 leads per day in order to expand our position in the market by developing both new and existing accounts through outbound calls.  As well as maintaining comprehensive records, you will support the Telesales Account management team where required.

This is a fast paced, target driven environment, where resilience and tenacity, above average verbal communication skills and well developed people skills are essential requirements.  These will be complemented by a good standard of education, particularly in English and Maths, well developed IT skills and previous outbound telesales experience.

Knowledge of the waste management industry and some formal sales training would also be desirable.

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: Jo Taylor, Biffa Waste Services, Coronation Road, Cressex, High Wycombe, or email joanna.taylor@biffa.co.uk

This is a role that keeps us working efficiently and effectively, ensuring we provide the best possible service to our customers - at all times. It will take a born organiser, someone with a strong administrative streak and good computer skills. Experience of traffic office operations would be and advantage although not essential.

When customers phone us with queries about their services, you will be their first point of contact and will need to provide assistance efficiently, promptly and courteously You'll be optimising collections and routing vehicles. It can be a demanding but rewarding role where the salary and prospects are excellent.

If you would like to be considered for the above position, please apply in writing, enclosing a current CV to recruitment@biffa.co.uk

This is an excellent opportunity to join the growing and successful Commercial Training Team.

We are looking for an Assistant Sales Training Manager to be predominantly based at either our Kingmill or St Albans locations with some UK travel required.

Reporting to the Head of Sales Training & Development, you will be responsible for creation and delivery of Biffa’s sales training programmes and deputising for the Head of the department when required.

Up to 75% of your time will be spent delivering in house training, coaching and support.

Presentation skills must be excellent and you must possess effective time management and organisational skills. An in-depth knowledge of the Waste Management Industry and the commercial aspects of the industry would be an advantage.

Please apply in writing enclosing your current CV to Recruitment@biffa.co.uk

The purpose of this role is to effectively manage a contact centre team of 10-15 and to create, build and maintain exceptional relationships with both internal and external customers. It requires a strong people manager with outstanding customer service skills, confident when managing a team as well able to motivate and develop a team to the highest standard. The individual will have:

• Proven experience of managing a team within a customer service operation
• Process driven o Experienced problem solver
• Numerically literate
• The ability to motivate staff and get results
• Strong people management skills
• The ability to challenge employees and manage performance
• An empathetic approach to all customers, identifying customer needs
• A strong customer focus
• The ability to lead the team to achieve against goals and objectives aligned with the company ethos

Responsibilities include:

• Managing a team of 10 – 15 individuals ensuring they are both skilled and motivated to deliver to the required levels of performance
• Monitor calls and logs to ensure compliance to process and procedures
• Carry out formal performance reviews on a monthly basis
• Identify training needs and deliver appropriate actions through on-job coaching
• Conduct briefings and off-job training as required
• Achieve planned results for service delivery
• Act as escalation point for agents and colleagues
• Ensure compliance to internal policies and procedures
• Lead by example whilst continually providing and improving service to the business
• Conduct appraisals in line with company process
• Absence management in line with company and department procedures
• Internal customer liaison including service reviews and process improvements
• Preparing and circulating reports on key performance analytics and agent performance
• Analysis of data and identification of improvement areas in process and procedures
• Resource planning to ensure achievement of required service levels across team and department
• Working as part of the contact centre management team to drive improvements in the customer experience across the company

Core competencies: Analytical skills, Planning and implementing, Customer focus, Developing people, Communication skills, Organisation skills, Strives for success, Decision making Leadership, Flexibility, resilience, and team working.

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: HR Department,, Biffa Waste Services, Coronation Road, Cressex, High Wycombe, or email recruitment@biffa.co.uk

This is a role that keeps us working efficiently and effectively, ensuring we provide the best possible service to our customers - at all times. It will take a born organiser, someone with a strong administrative streak and good computer skills. Experience of traffic office operations would be and advantage although not essential.

When customers phone us with queries about their services, you will be their first point of contact and will need to provide assistance efficiently, promptly and courteously You'll be optimising collections and routing vehicles. It can be a demanding but rewarding role where the salary and prospects are excellent.

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: Human Resources Department, Biffa Waste Services Ltd, Rixton Old Hall, Manchester Road, Warrington, Cheshire WA3 6EW or email recruitment@biffa.co.uk

Reporting to the Commercial Manager, this key role is responsible for the achievement of all sales targets within your territory, both reactively and proactively.

You will be involved with the planning and forecasting of budgeted targets; providing monthly performance reviews; liaising with operational management to ensure sales team objectives are met, while providing a consistent performance; and recruiting, motivating, training and developing your team of business development managers.

We're looking for someone who has had previous experience in a similar role who can make a significant contribution from day one. You will need to be an excellent team player and communicator, who is able to ensure correct reporting from the team, while maintaining your regions' prospect database.

If you would like to considered for this position, please apply in writing, with full details of your relevant qualifications and career to date, including current remuneration details to: HR Department,, Biffa Waste Services, Coronation Road, Cressex, High Wycombe, or email recruitment@biffa.co.uk