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Waste creating question figure

5 Most Important Questions to ask a Waste Provider

Posted in Services
On 21 Nov 2018
By Hamza Fazal

There are certain aspects of a business that requires a lot of attention – customers, staff and products – and there are other aspects that should run smoothly, behind the scenes and a business’ waste management is one of them.

There will be times when you need to rely on other people and services to make sure the job is done correctly and efficiently. A well-equipped waste management provider should have all the necessary skills and resources to effectively handle all of your waste needs so you can focus on more important things.

However, appointing a waste management provider can be a challenging process, depending on the services you want to implement into your business, your budget and the frequency of your waste production.

With so many considerations, it can be a long time before a decision is made. Meanwhile, your waste could have built up and your commercial site may be crowded, which could affect your business activity.

We’ve come up with five questions to ask when appointing a waste management provider so you can make the decision quickly with peace of mind that you’re getting the waste management services you require.

Question 1: How do I get a quote?

Getting a quote is like making a cup of tea – everyone does it differently. Whether you prefer getting a quote over the phone or online will largely depend on the amount of time and information you have available. Whatever you need, make sure you can get a quick and simple quote to help aid your decision making process.

The cost of waste management services plays a vital role in the decision of which provider to go with, and if you’re up against time schedules to get the ball rolling, you want a seamless quote experience that won’t slow you down.

Many waste management companies offer quotes over the phone but for those who are on the go, an online quote builder can offer an easy step by step process to obtain a quote.

Question 2: Can I easily manage my account?

The cost and capabilities of a waste management provider are important aspects in deciding which company to use but don’t forget to enquire about account services. Being able to manage your account quickly and easily is also worth considering. How easy will it be to amend collections, add additional services and pay your bill?

Ensuring your waste management provider has an online account, like CustomerZone, which enables you to manage your documents, pay invoices, track service activity and make any changes required can make things a lot simpler and there are no call queues or out of hours to consider. That’s how waste management should be… hassle free and no mess.

Question 3: Are they compliant with legislation?

The waste management providers you consider should be fully compliant with waste management legalities and environmental legislation. Waste management can affect the environment in so many ways, so it is imperative that the process is carried out safely and in a compliant manner.

Consider utilising an environmental consultation service that will assist your business to implement actionable solutions that help you meet ongoing legislation while managing costs effectively.

Question 4: Can they manage more than one site?

Your business may have multiple sites that require commercial waste disposal, either in a close radius to one another or spread across the UK. A larger business landscape could be a potential issue for some waste management providers, so it’s always best to inquire about the scope of their services.

The Biffa team are able to service your business all over the UK, whether you have multiple locations within a five miles of each other, or whether your commercial sites span the entire country. With 95% postcode coverage, we can manage this for you effectively.

Question 5: Will they accommodate my business size?

The size of your business can impact the likelihood of some waste management providers being able to accommodate your requirements. Smaller waste management providers may not have the resources available to offer multi-site services or unscheduled pickups, resulting in a build-up of waste that could impact your business operations.

Enquire about some of their other customers or sector services to see if they have experience dealing with businesses of a similar nature to your own to ensure they can offer the capabilities needed to accommodate your waste needs.

So, there you have it! Our top five questions to ask when appointing a new waste management provider. Hopefully these will help you get started with your new waste management services.

About the author

image of hamza fazal

Hamza Fazal

Hamza is part of Biffa’s digital team, writing a diverse range of content on a number on industry topics. Hamza's favourite topic is Hazardous Waste, so look out for his handy tips coming your way!