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Call center operatives

Customer Services

Welcome to Customer Services

Do you like talking to people? Are you a good listener? Have you always wanted to be part of a team that takes pride in turning problems into solutions and thrives on putting a smile on customers’ faces?

Whether you're based at our dedicated Customer Service team within our Aylesbury or Barlborough offices, you will be joining a well-established, fun and energetic organisation. We are passionate about providing great customer service whilst ensuring that we work together to create a great working environment.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business. Biffa's vision is to become the UK's leading provider of waste management solutions. In order to achieve this 'the customer' must be at the forefront of all that we do which is why Customer Service play a vital role in answering queries, solving problems and keeping the customer happy.

Below are a few comments from our customer service team

"I love this job for the simple fact there is chance to grow. A lot of potential to progress which is why I took the role on."

"I love my team, we are like one big family. Everyone loves to help each other, and nothing is too much. The managers are great and are always there to listen and help whether it be personal, or work related; they are such a good support network. If you are ever having a challenging day there is always someone to talk to. We really are a family and I have made friends for life."

"Customer Services is a high-paced environment where you are kept on your toes handling customer queries, however help and support is always available when you need it"

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

Did You Know?

We can think of a number of reasons why we're the UK's No. 1 choice for business waste management.

0 100+

Years of heritage

Biffa people 0 9,000



UK Postcodes

75k business customers

Industry Leading H&S Performance

Over 6 million tonnes collected per annum