Take a look at our frequently asked questions below - we might have the answer ready for you.

• What can CustomerZone do?

  CustomerZone gives you the control and is accessible 24/7. Our customers who use CustomerZone tell us how easy and convenient it is for them to manage their account online, whenever they need.

  Just a small number of the things you can do are:

  • Make bookings for waste collections and bag deliveries
  • View or pay your invoices
  • Update your Waste Transfer Notes to ensure you are compliant
  • Create reports on the waste removed from your site
  • Track services

• What do I do if I’ve forgotten my password?

  If you have forgotten your password select the ‘Forgot password’ button below the login section. You will then be prompted to enter your email address and a link to reset the password will be automatically sent to you.

• How do I sign up for CustomerZone?

  You can register for CustomerZone at www.customerzone.biffa.co.uk and clicking the ‘register new account’ button on the bottom right of your screen. Alternatively, you can email your name, job position, and account number to services@biffa.co.uk.

  Please note - The person whose email address is registered to an account first will have administrator access and will be able to add further users.