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Manage Cookies

 
In order to give you the best experience, our website uses cookies. The information does not usually directly identify you, but it can give you a more personalised web experience.

You can choose not to allow some types of cookies. Click on the different categories to find out more and change your default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.


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These cookies are required

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.


CustomerZone

Take a look at our frequently asked questions below - we might have the answer ready for you.

  • What can CustomerZone do?

    CustomerZone gives you the control and is accessible 24/7. Our customers who use CustomerZone tell us how easy and convenient it is for them to manage their account online, whenever they need.

    Just a small number of the things you can do are:

    • Make bookings for waste collections and bag deliveries
    • View or pay your invoices
    • Update your Waste Transfer Notes to ensure you are compliant
    • Create reports on the waste removed from your site
    • Track services

  • What do I do if I’ve forgotten my password?

    If you have forgotten your password select the ‘Forgot password’ button below the login section. You will then be prompted to enter your email address and a link to reset the password will be automatically sent to you.

  • How do I sign up for CustomerZone?

    You can register for CustomerZone at www.customerzone.biffa.co.uk and clicking the ‘register new account’ button on the bottom right of your screen. Alternatively, you can email your name, job position, and account number to services@biffa.co.uk.

    Please note - The person whose email address is registered to an account first will have administrator access and will be able to add further users.

Log in to your Customer Zone Account

Easy and convenient online account management when you need it. Order and track services. Make Payments online. Maintain and file documentation for legal compliance

Log In