Please locate your invoice number found in the top right corner of your invoice. If there is a ‘T’ in it please click here to view our online document explaining these invoices. If you have a ‘C’ in the number please see below:
Our invoices are billed for periods of anything between 28 and 35 days. This is to ensure you receive an invoice a month as opposed to 13 over the year. Or in the case for our quarterly customers, four invoices a year (91 days). As a result costs may vary as invoices cover different durations.
The lift price is located on your invoice, as highlighted in yellow on the picture below. Check this and see if the actual list price has changed from your invoice before. You can also see the time period and number of days the invoice covers, highlighted in red on the picture below.
Paying your invoices online is quick and easy on CustomerZone:
Paying one invoice or all your invoices:
Choosing select invoices for payment:
We also accept payment via BACS (please email a copy of the remittance to cash.allocations@biffa.co.uk), or by card payment over the phone (0800 601 601).
If you would like to set up a Direct Debit on your account and require a mandate please contact services@biffa.co.uk, including the following information:
Yes, this can be seen very quickly on CustomerZone. You can either view these as a list, or export the information to Excel.
This will show, amongst other things:
How to view
If you do not have access to CustomerZone please register via this link.
Alternatively you can contact our customer service team on services@biffa.co.uk, including the following information:
Yes, the easiest way to do this is via CustomerZone where you will be able to view your invoice as a PDF file which you can then save or print as required;
If you do not have access to CustomerZone please register via this link.
Alternatively you can contact our customer service team on services@biffa.co.uk, including the following information:
Yes, your old invoices can be found on CustomerZone:
If you do not have access to CustomerZone please register via this link.
Alternatively you can contact our customer service team on services@biffa.co.uk, including the following information:
Once raised your query will be fully investigated by us. When a conclusion has been reached you will be contacted directly to advise on this. The query will then be resolved and will be closed down.
Currently the only way to view your current charges is on your invoice, you will find the lift price and any rental costs details on there.
Easy and convenient online account management when you need it. Order and track services. Make Payments online. Maintain and file documentation for legal compliance
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