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bins outside hospital

New Customers

Take a look at our frequently asked questions below - we might have the answer ready for you.

  • How can I get a quote for waste collection services?

    Getting a quote is quick and easy with our online quote builder – we’ll take you through a few simple steps and you will get your quote straightaway. Alternatively you can give us a call  on 0800 307 307 to speak directly to one of our agents*, we’ll be happy to help!
    *(Mon-Fri 8.30am-5pm)

  • Can I check whether you serve my postcode?

    At Biffa we cover 95% of UK postcodes. If you’d like to check whether we operate in your area, use our handy interactive location map.

  • I just want a recycling collection, why do I have to have a general waste service too?

    Since October 2015, Biffa has offered recycling services alongside our general waste collection rather than  standalone recycling services. Our Recycling service offers a combined container for clean and dry, paper, cardboard, cans, and plastic bottles, pots, tubs and trays. All other material must be placed in your general waste bin, or in the case of glass and food, in designated containers. The purpose of this is to reduce contamination and ensure we’re recycling as much of your waste as possible.

  • How do I decide which container I need?

    You can browse our entire container range where you’ll find a description of each container including sizes and the types of waste they can contain. If you need more help deciding on a container, you can contact us by filling in an enquiry form or calling us on 0800 307 307*

    *(Mon-Fri 8.30am-5pm).

  • Can I hire a skip from Biffa?

    Biffa has a range of skip options available to you. You can find out more about skip hire or call us on 0800 307 307 and we can discuss your requirements.

    If you would like to order a skip online and would prefer to pay by credit card then you may be interested in our Skoup service. Take a look on this link.

  • Can I choose the time/day you collect my bins?

    Please let us know if there are any time constraints around collecting your bins, as well as location restrictions e.g. locked gates, narrow streets. We’ll always try and collect your waste at a convenient time and we take preferences into consideration.


If you can't find what you're looking for or would like more information on one of our products or services, or have a question, click here to fill out our New Customer enquiry form.

Get a Quote Today

Fill in our online quote tool to get your waste quote and order your new waste contract today!

Get a Quote