Information about Biffa’s use of Cookies

“Biffa” or “the Biffa group of companies” comprises Biffa plc (a company registered in England and Wales with registration number and its respective subsidiary companies from time to time including, but not limited to, Biffa Waste Services Ltd, Biffa Municipal Ltd, Biffa Environmental Municipal Services Ltd, Biffa Polymers Ltd, Biffa Leicester Ltd, Biffa West Sussex Ltd, O’Brien Waste Recycling Solutions Ltd, Amber Engineering Ltd and Cressex Insurance Services Ltd.

Biffa’s websites use cookies in order to make your experience of our sites better. Cookies support the provision of information and functionality for users within our sites, as well as providing us information about how the websites are used so that we can make sure they are up to date, relevant and error free for you.

Cookies are small text files stored on your device when you access most websites on the internet. Cookies, among other things, allow a website to recognise your device and remember if you have visited the website before. The term cookie refers to cookies and technologies that perform a similar function to cookies (e.g. tags, pixels, web beacons, etc). Cookies can be read by the originating website on each subsequent visit and by any other websites that recognises the cookie.

By using our websites you agree to our use of cookies, including setting and reading cookies on your device. You can choose to restrict or block cookies through your browser settings at any time. Please note that certain cookies may be set as soon as you visit a website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on our websites may impact the functionality or performance of the website, or prevent you from using certain services provided through the website. It will also affect our ability to update the website to cater for user preferences and improve performance.

Please note that third parties (including, for example, Google Analytics) may also use cookies. These cookies are likely to be performance cookies or targeting cookies (as described in the table).

Updates to this Cookie Policy

This Privacy Policy was last updated in May 2018. We reserve the right to update and change this Privacy Policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. In case of any such changes, we will post the changed Cookie Policy on our website or publish it otherwise. The changes will take effect as soon as they are posted on this website.

How to get in touch with Biffa

If you would like to contact us with any queries or comments regarding this Cookie Policy please send an email to or send a letter to The Company Secretary, Biffa plc, Coronation Road, Cressex, High Wycombe, Buckinghamshire HP12 3TZ

Details of the types of cookies we use and their use are outlined below:

Cookie Purpose More information
utma Stores each visitor’s number of visits, the time of the visitor’s first visit, the previous visit and the current visit to the website Google Analytics
utmb and utmc Used to check how long a visitor stays on the website, when a visit begins and when it ends Google Analytics
utmz Stores information about how a visitor accesses the website (for example, via a search engine, a keyword search or a link) Google Analytics
mf_* Used to record mouse movements, clicks, keystrokes and navigation of the website to help improve user experience Mouse Flow
ce* Used to record mouse movements, clicks, keystrokes and navigation of the website to help improve user experience Crazy Egg
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