Privacy Policy

Use of Information

Biffa respects your privacy and is committed to protecting it. We provide this privacy statement to inform you of our privacy policy and practices including how information is collected online and how that information is used.

Biffa will not collect any personal information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

  • Your name;
  • Your mobile telephone number;
  • Your postal address;
  • Your email address; and
  • Your occupation.

The information collected will only be used to send you the information you have requested and to provide information that may be useful to you.

Biffa may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for administration and for internal business purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a Cookie file. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. We use cookies for two reasons: to help us track usage patterns in order to improve and manage the website; and to record preferences in order to personalise your visit. On revisiting this website our computer server will recognise the cookie, giving us information about your last visit.

Read more about cookies generally and the individual cookies we use and how to recognise them by clicking here.

Your Rights

In addition to the company's own security safeguards, your personal data is protected in the UK by the Data Protection Act 1998, which Biffa fully complies with. This covers the storage and disclosure of any information you have provided, and the prevention of unauthorised access to such information. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive.

The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and can correct any inaccuracies.

Policy Changes

Any changes to this policy will be posted here.

Security

Biffa treats all the data held with the utmost care and security. Any details you give will remain completely confidential except to the extent that they are required to be disclosed by law, regulation or any governmental or competent regulatory authority.

Feedback and Complaints

If you have any complaints or queries about privacy issues or the use of your personal information please contact us via the customer enquiry form.

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