Helping hospitality, leisure and dining businesses reduce waste costs, improve sustainability performance, and stay compliant with confidence
As a nationally recognised and trusted waste management partner, we understand the fast‑moving nature of the Hospitality, Leisure & Dining sectors and the increasing pressure businesses face to remain compliant, efficient, and sustainable. Working in close partnership with leading ‘blue chip’ and independent H, L & D clients, we deliver specialist waste, recycling, and food waste solutions designed to support every type of H, L & D business, from pubs, fine dining restaurants, fast food restaurants and coffee shops to hotels, holiday parks, cinemas, gyms & multi-purpose leisure complexes.
Through innovative take‑back solutions and closed‑loop recycling systems, we can help these businesses recover resources such as packaging, coffee cups and plastics, keeping materials in use for longer and supporting a genuinely circular economy. Where waste cannot be prevented or redistributed, we ensure it is treated responsibly, for example through redistribution, anaerobic digestion, generating renewable energy and reducing carbon impact. Supported by robust data, reporting, and continual improvement.
Biffa helps hospitality, leisure and dining businesses meet regulatory requirements, reduce costs, strengthen ESG and net zero performance, and deliver long‑term environmental and commercial value while protecting their brand.
Hospitality's Hidden Waste Opportunity
Discover the seven reasons leading hospitality operators are treating waste as a measure of operational performance, helping improve efficiency, reduce costs and unlock greater value across their operations.
Biffa's approach to waste strategy
Mark Chapman, Head of Corporate Accounts for Dining, explores the three strategic pillars helping hospitality businesses build resilience, control cost and navigate a shifting regulatory landscape.
Why choose Biffa?
Navigating UK waste legislation & compliance requirements
Producer Compliance
Our producer compliance service helps businesses meet regulatory requirements and improve sustainability practices. Whether it's Extended Producer Responsibility (EPR), WEEE, or Batteries compliance, our expert team is here to guide you every step of the way. Our service offers expert advice, data management, and ongoing support.
Simpler Recycling
Simpler Recycling will transform recycling in England by standardising waste collection and introducing separate streams for recyclable materials, reducing general waste and increasing recycling overall.
Contact us
How can we help? Enquire about how Biffa can help your business with waste management and reaching sustainable goals.
Specialist waste solutions for Hospitality, Leisure and Dining
Driving sustainable behaviour change
Improving recycling performance starts with changing behaviours at site level. We work closely with hospitality teams to identify opportunities, overcome operational challenges and deliver measurable improvements through waste reviews, location profiling and tailored waste and recycling training. By creating Waste Champions, providing practical tools such as our A-Z of Waste guidance, and supporting employee and customer engagement initiatives, we help businesses increase recycling rates, reduce contamination and embed a lasting culture of sustainability across every site. This collaborative approach turns sustainability ambitions into meaningful behavioural change and long-term operational improvements.
Reducing food waste, creating social value
Food waste is one of the hospitality sector's biggest challenges. Through Biffa's Company Shop Group, we can help businesses redistribute surplus food and products that might otherwise go to waste, extending value across the supply chain while supporting circular economy principles. Beyond waste reduction, we work with hospitality teams to create meaningful social impact through Community Shop and local community initiatives, helping to strengthen connections with the community you serve while contributing to positive environmental and social outcomes.
Takeback & specialist waste solutions
From coffee cups and packaging to harder-to-manage waste streams, Biffa helps hospitality businesses keep valuable materials in circulation. Our dedicated Takeback Services support the collection and recycling of items such as coffee cups, helping businesses meet sustainability goals and respond to growing customer expectations. For more complex or non-standard waste streams, our Reactive Services experts provide tailored solutions for reuse, recycling or compliant disposal, making it easier to manage every waste challenge through a single trusted partner.
Easy account management
Managing waste services should be straightforward. The myBiffa self-service platform allows customers to manage their account, request services, order online and access important information whenever they need it, making day-to-day waste management simpler and more efficient. The built in Mylo function allows individual restaurants to quickly contact our Customer Services team for any issues, enabling your staff to focus on their day-to-day responsibilities.
Contact us
How can we help? Enquire about how Biffa can help your business with waste management and reaching sustainable goals.
Meet our expert
Karen Bradley
Karen, Head of Corporate Accounts, is responsible for leading strategic account management and driving long-term partnerships with key corporate clients. With 25 years extensive experience in relationship management, commercial growth, and customer success, Karen is passionate about delivering value for clients while supporting sustainable business growth.
Known for her collaborative approach and deep understanding of client needs, Karen works closely with organisations to develop tailored solutions that help them achieve their objectives. She leads a high-performing team focused on building trusted relationships, enhancing customer experience, and identifying opportunities for innovation and growth.
Known for her collaborative approach and deep understanding of client needs, Karen works closely with organisations to develop tailored solutions that help them achieve their objectives. She leads a high-performing team focused on building trusted relationships, enhancing customer experience, and identifying opportunities for innovation and growth.
Mark Chapman
Mark is Head of Corporate Accounts with over 27 years' experience at Biffa across both operational and commercial roles. Specialising in the hospitality sector, Mark has developed strong relationships with customers, trade bodies, and industry stakeholders, helping organisations navigate operational and legislative change. Known for his relationship-led approach, he is passionate about understanding challenges from the customer's perspective, simplifying complex processes, and using data-driven insights to deliver practical solutions. Mark is committed to building trusted partnerships that drive sustainable outcomes and long-term value.
