Helping local authorities recycle
Biffa-serviced collection authorities were placed 1st, 2nd, 4th and 10th in DEFRA’s 2014-15 recycling league table. We were the only contractor with more than one client authority in the top ten.The second most improved Council in 2014-15 was Ashford Borough Council, up 13.4% from 41.9% to 55.3%. The previous year (2013-14), we helped the Council to quadruple its recycling rate, enabling the local authority to lose its title of England’s worst recycling council.
Green Waste Club
Biffa created and operates the Green Waste Club which has so far recycled over 155,000 tonnes of garden waste (as of 2017) for almost 50,000 customers in several local authority areas.
Client Audit Success
Clients were surveyed on a range of Biffa’s performance and service attributes and asked to comment on what we do well and what we can improve.
82% of Biffa’s local authority clients participated in the 2019 audit.
The municipal division scored highly for operational excellence, innovation, and health and safety. Our client audit found the following results:
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89% of its clients agreed that Biffa delivered value-for-money. |
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Biffa’s health and safety culture was rated as good, very good, or excellent by 96% of respondents. |
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Around 90% of Biffa’s clients would recommend Biffa to other local authorities. |
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Nearly 90% of Biffa’s client authorities rated its refuse, recycling, and street cleansing services as acceptable, good, very good, or excellent. |
