WasteTrack Services for Businesses - Biffa
Female watching multiple screens

Control centre

Monitor your services to reduce the risk of health and safety related incidents and increase efficiency with Biffa’s control centre.

Biffa’s fleet tracking solution for waste collection

Health and safety is of utmost importance to us. As well as partnering with local authorities to support municipal waste collection and recycling activity, Biffa also ensures your waste collection is running safely and at maximum capacity through our Control Centre service. In simple terms, the Control Centre is a fleet tracking service that monitors for potential risks and hazards related to behavioural health and safety. Our specialist staff monitor and audit crews and service vehicles via CCTV, and compile the data into weekly reports that highlight risks. This allows us and our partners to collaboratively identify and plan changes to increase the safety and efficiency of waste collection.

Biffa employee in control centre
What is the Control Centre?
The Control Centre is a fleet tracking services that monitors for potential risks and hazards related to behavioural health and safety. Our specialist staff monitor and audit crews and service vehicles via CCTV. The data is then compiled into weekly reports that highlight any risks. This allows us, together with our partners, to identify and plan changes to increase our waste collections efficiency and safety.
The Control Centre has been a welcome addition to the Manchester contract, providing a greater level of transparency regarding the service provided - which has led to increased accountability.
Heather Coates, Strategic Lead 
Waste, Recycling and Street Cleansing, Manchester City Council 

Control Centre benefits

Access live and historic vehicle footage 
Remotely monitor working practices and behaviour
Specialist monitoring agents
Improved staff safety and engagement
Collect service stats such as participation rates
Provides evidence for injury and damage claims
Provides evidence based trends and performance reports
Monthly partnership meetings

Putting you in control

The Control Centre service is offered by Biffa to any local authority that may find it too expensive and difficult to manage with in-house resources alone. We’re confident that by working in partnership, we can support local authorities in meeting their aims, targets and aspirations in a cost-effective way. Not only does the Control Centre offer value for money, but it also provides valuable peace of mind to those who hold positions of responsibility for staff safety. 

Biffa staff in facility

Reducing risk

The Control Centre gives you the confidence that our workforces are being consistently and independently monitored, whilst saving you money through the reduction of costly accidents and insurance claims.
Biffa operative in facility

Bespoke monitoring

Working with you, we’ll develop a bespoke monitoring plan and undertake scheduled audits to compile data and evidence. We’ll then send you a weekly summary report. These regular audit reports are used by our teams to view, learn, and adapt working practices to reduce incident and accident rates.
Biffa worker emptying bin in lorry

Process improvement

We take on board ongoing feedback whilst discussing your strategy and prioritise areas to improve on. At the same time, we’re able to monitor compliance and good practice. As most of our work is carried out away from supervisors, there are benefits to be had in areas such as health and safety.
Biffa’s Control Centre enables our clients to enhance their service delivery performance by driving good behaviours, improving the safety of their frontline staff and having the ability to challenge complaints and allegations quickly and robustly.

Services for local authorities

We support local authorities across the country through a variety of household waste collection and recycling services helping to cut costs and increase recycling rates.
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