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viridor truck

Biffa acquires Viridor collections business and certain recycling locations

On 1st September 2021 Biffa acquired the Viridor collections business and certain recycling assets.

The acquisition means approximately 21,000 existing Viridor business waste customers transfer over to Biffa alongside a network of 15 depots across the UK. Alongside this Biffa will also take responsibility for two Municipal waste contacts previously run by Viridor - Somerset and South Lanarkshire respectively.  

What does this mean for existing Viridor business waste customers?

Existing Viridor customers will continue to receive the same great local service, focussed on reliability and customer service. There is no need to contact either Viridor or Biffa as you will be receiving correspondence on next steps.

I’m an existing Viridor customer and need to speak to Customer Services - who should I call?

If you would like to book a service, or have a query please follow the contact methods outlined below from 1st September 2021:

  • As a new customer you are able to sign up to our online customer portal CustomerZone, using your new Biffa account number. CustomerZone will allow you to make quick and secure card payments to us, as well as allowing you to view and download your invoices.
  • For suspension of services during this time, please use the information below to get in touch
  • For supplier enquiries, including payment of invoices, please email

Depending on your location your contact point may vary:


 Location Telephone Email


 0800 601 601

 Trafford Park

 0161 8720976

 Salmon Pastures

 0114 2414140


 01823 324 088


 01202 577 944


 01752 339 551


 01726 850 111

 Filton (Bristol)

 01179 695 460


 01626 832 132


 01271 345 123


 01536 403333

 Hersden (Canterbury)

 01227 861200


 01634 322 407

 East Wretham

 01953 499 990

For all new sales enquiries, please e-mail or alternatively call 0800 307 307

Business Waste Collections - New Customers

Biffa, now incorporating Viridor Waste Management Limited, offers a comprehensive range of waste management services for businesses. We serve all business sectors, with services including:

Buy reliable, business waste and recycling collection online in minutes. Switching made simple. 


I’m a resident of Somerset or South Lanarkshire and need speak to someone about Household Waste collections - formerly undertaken by Viridor - who should I contact?

There is no specific need to contact the council, Viridor or Biffa in relation to the changes announced here. However, if you do have an ongoing service enquiry you should continue to contact your relevant local authority as normal.  

Waste management for your business sorted in minutes.

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