What does this mean for existing Viridor business waste customers?
Existing Viridor customers will continue to receive the same great local service, focussed on reliability and customer service. There is no need to contact either Viridor or Biffa as you will be receiving correspondence on next steps.
I’m an existing Viridor customer and need to speak to Customer Services - who should I call?
If you would like to book a service, or have a query please follow the contact methods outlined below from 1st September 2021:
- As a new customer you are able to sign up to our online customer portal CustomerZone, using your new Biffa account number. CustomerZone will allow you to make quick and secure card payments to us, as well as allowing you to view and download your invoices.
- For suspension of services during this time, please use the information below to get in touch
- For supplier enquiries, including payment of invoices, please email supplieradmin@biffa.co.uk
Depending on your location your contact point may vary:
| Location | Telephone | |
|
Scotland |
0800 601 601 |
newcustomer@biffa.co.uk |
|
Trafford Park |
0161 8720976 |
manchester@viridor.co.uk |
|
Salmon Pastures |
0114 2414140 |
sheffieldtransport@viridor.co.uk |
|
Taunton |
01823 324 088 |
tauntonadmin@viridor.co.uk |
|
Dorset |
01202 577 944 |
dorset@viridor.co.uk |
|
Plymouth |
01752 339 551 |
plymouth@viridor.co.uk |
|
Cornwall |
01726 850 111 |
cornwall@viridor.co.uk |
|
Filton (Bristol) |
01179 695 460 |
filtoncustomerservices@viridor.co.uk |
|
Exeter |
01626 832 132 |
exeter@viridor.co.uk |
|
Barnstaple |
01271 345 123 |
barnstaple@viridor.co.uk |
|
Corby |
01536 403333 |
corbyorders@viridor.co.uk |
|
Hersden (Canterbury) |
01227 861200 |
hersdensales@viridor.co.uk |
|
Rochester |
01634 322 407 |
hersdensales@viridor.co.uk |
|
East Wretham |
01953 499 990 |
orderseastwretham@viridor.co.uk |
For all new sales enquiries, please e-mail telesales@biffa.co.uk or alternatively call 0800 307 307
Business Waste Collections - New Customers
Biffa, now incorporating Viridor Waste Management Limited, offers a comprehensive range of waste management services for businesses. We serve all business sectors, with services including:
- General Waste
- Recycling
- Single Stream Recycling
- Food Waste
- Hazardous Waste
- Skip Hire
- Asbestos
- OneCall - Unplanned Waste Removal
Buy reliable, business waste and recycling collection online in minutes. Switching made simple.
I’m a resident of Somerset or South Lanarkshire and need speak to someone about Household Waste collections - formerly undertaken by Viridor - who should I contact?
There is no specific need to contact the council, Viridor or Biffa in relation to the changes announced here. However, if you do have an ongoing service enquiry you should continue to contact your relevant local authority as normal.
