Ian WakelinAs a leading waste management business in the UK, we take our responsibilities seriously. Everything we do is focused on delivering an excellent customer experience, as well as serving to protect the environment, our people, and the public.

We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.


Ian Wakelin, Chief Executive.

Our vision

To become the UK's undisputed leading solutions provider of creative and sustainable waste management services.

Our mission

Build on our strong heritage and expertise to deliver innovative solutions that are the envy of our competitors, and to the benefit of our customers, shareholders and employees.

Our values

Be safe

Be innovative

Be customer focused

Be a team player

Be accountable

Our values
Our organisational values underpin our strategy:-

Be safe

We strive to keep our people, customers and the environment safe and always take action when we see danger

Be innovative

We will continuously improve our processes to ensure we are efficient, deliver value, and are easy to do business with

Be customer focused

We will provide value for money, leading market propositions and deliver the best customer service and experience

Be a team player

We will actively engage our people, and our stakeholders to build pride in Biffa and our Brand

Be accountable

We will take responsibility for everything we do, and deliver what we say we will

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