We value all our customers, whether you are a small family independent retailer (after all that’s exactly how Biffa started over 100 years ago), or a large multi-national corporate client with Distribution Centres. We build strong and enduring relationships with our customers, reflected in our retention rate of an impressive portfolio of customers who choose to partner with us for the long term as their preferred supplier.
We confront the concept that Biffa just collect and deliver bins and skips. We pride ourselves on providing insight and innovation, actively investing in waste experts to help advise, tailor and deliver improvements. At Biffa we provide our clients with a fresh thinking approach to optimise, manage and reduce waste, delivering operational efficiency to support long-term sustainability goals. Our detailed, Customer Zone portal also provides our customers with 24 hour access to a dynamic array of useful information and the ability to amend services remotely. Delivering the vast majority of services on our vehicles, helps not only support accurate reporting but provides greater control and flexibility.
Waste legislation is becoming increasingly more complex and if the approach remains unchanged it will result in significantly higher costs and may impact your business growth. Biffa has professionally qualified colleagues supporting our teams to ensure your organisation does not miss a heartbeat.
