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People in busy high street


As a nationally recognised and trusted brand, we are naturally very familiar with the pace of change within retail. We work in close partnership with numerous ‘blue chip’ retailers helping shape and guide industry leading solutions.

From corner shops to high street retailers, Biffa have a team of passionate and experienced, sector specific experts. We value all our customers, whether you are a small family independent retailer (after all that’s exactly how Biffa started over 100 years ago), or a large multi-national corporate client with Distribution Centres.


We build strong and enduring relationships with our customers, reflected in our retention rate of an impressive portfolio of customers who choose to partner with us for the long term as their preferred supplier.


We confront the concept that Biffa just collect and deliver bins and skips. We pride ourselves on providing insight and innovation, actively investing in waste experts to help advise, tailor and deliver improvements. At Biffa we provide our clients with a fresh thinking approach to optimise, manage and reduce waste, delivering operational efficiency to support long-term sustainability goals.
Our detailed, Customer Zone portal also provides our customers with 24 hour access to a dynamic array of useful information and the ability to amend services remotely. Delivering the vast majority of services on our vehicles, helps not only support accurate reporting but provides greater control and flexibility.
Waste legislation is becoming increasingly more complex and if the approach remains unchanged it will result in significantly higher costs and may impact your business growth. Biffa has professionally qualified colleagues supporting our teams to ensure your organisation does not miss a heartbeat.

Key Areas of Support

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    Health & Safety

    Our number one priority it to keep our people safe and well. This also includes the safety of our customers, contractors and to the members of the public.

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    Biffa provide a range of reporting tools available in our dedicated CustomerZone to help you track efficiency for all your sites and locations to identify improvements in your roadmap. 

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    Net Zero

    We're here to change the way people think about waste. Biffa are contributing to a sustainable future built around a circular economy; educating our customers to use materials responsibly.

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    Our dedicated team, unique within the industry, will coordinate the transition of your specified services, and coordinate container deliveries to all of your sites with no impact to your operations.

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    Training & Engagement

    To help manage your waste, Biffa offers a number of e-learning training modules for you to induct and train your employees and help ensure they make the right decisions. 

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    We go above and beyond targets. Our dedicated team of experts will help outline your roadmap to achieving your goals and map out important milestones to keep you moving in the right direction.

Explore our Waste Management Services