Take a look at our frequently asked questions below - we might have the answer ready for you.

• How can I make a complaint?

  We want to make sure that you are satisfied with your service and our team are here to help with any issues that you may be experiencing. If you would like to discuss your issue with us , please contact us on services@biffa.co.uk, including your business name, postcode and a few details about what has happened or call 0800 601 601. We will do our best to find a resolution for you.

• How can I update my details?

  The quickest and easiest way to update your details is by logging into your CustomerZone account:

  1. Log in
  2. Go to the ‘My settings’ tab along the top banner
  3. Select the ‘edit’ button and enter new details as applicable

  Note if you need to change your email please contact us on the email address below. For changes to site address see ‘We are moving sites, what do I need to do?’

  Alternatively you can contact our customer service team on services@biffa.co.uk, including the following information:

  • Account number or
  • Site address/postcode
  • Your new details and confirmation of what details you need replacing

• Where can I find copies of your insurance and other legal documents?

  If you require anything in relation to insurance and legal documents please click here.