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Service updates relating to Coronavirus / Covid-19

Service update relating to Coronavirus / Covid-19


Biffa Coronavirus Business Continuity Statement – 5 June 2020

Biffa continues to closely monitor the impact of COVID-19 (Coronavirus) on its business and supply chains. The Coronavirus outbreak is having an impact on our business, but we continue to work hard to minimise this where we can and are really proud of our colleagues across our business who have gone above and beyond to keep our wheels turning.

We retain our original priorities as our key focus:

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; and
  • Protecting the financial strength of the Group.

Whilst fulfilling our commitment to UK Government in providing an essential service to customers during this time.  

Business Response Team

Our Business Response Team, which includes representatives from across the business and specialists, continue to meet regularly to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Internal Communications, Operations, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance.   

The Executive Team also continue to discuss this as a standard agenda item at their regular meetings with members contributing to the Business Response Team sessions that occur fortnightly.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, Biffa has implemented the following steps to minimise infection risk to our colleagues and customers.


We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure.  These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the Government Guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. These currently include:

  • Staying at home and working from home if possible.We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place.
  • Following the social distancing guidelines wherever possible.Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus (a high temperature or a new, continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia)) or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines.
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap and water and when coughing and sneezing, covering the mouth and nose with a flexed elbow or tissue – throwing the tissue away immediately and washing hands.
  • Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites.
  • Following company protocols for dealing with waste which could be contaminated.


We are continuously and regularly providing our managers and colleagues with up to date information on virus prevention and isolation protocols in written and listening formats aimed at minimising risk.

We have developed comprehensive business continuity plans for each business area and will continue to review these for process and functional priorities, recovery time objectives, work instructions and resource requirements, clearly communicating these across our teams and suppliers.


Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, which have reduced slightly over the last month and are providing regular reports to management and executive teams, utilising the resources across the group flexibly to support our continues service delivery.


We are constantly evaluating the potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we will adapt our plans as needed as the situation emerges. This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely in order to provide the most effective approach to maintaining essential functions and processes.

However, we are delighted that to date we have managed to continue to deliver high levels of customer service across our business and that we are now starting to support our customers as they prepare to re-open.

Customer Contact

We have provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. We are also in regular contact with our customers, working together to support their businesses and service requirements during this period, with the focus now moving to partnering with our customers to support their needs as lockdown measures ease.



Strategic Risk Assessment - 29 May 2020

Biffa continues to closely monitor the impact of COVID-19 (Coronavirus) on its business and supply chains. The Coronavirus outbreak is having an impact on our business, but we are working hard to minimise this where we can. We continue to provide as many of our services as possible whilst protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve.

Biffa has identified and outlined a document in managing the risk of COVID-19 and summarises the actions being taken to manage them.

We continue to adapt to the situation working closely with our Managers, employees and external organisations to ensure that the actions being taken are effective and in line with the latest guidance and best practice. This document shall be regularly reviewed and updated to reflect the latest measures being implemented within the business. To view the document click here or use the download panel. 



18 March 2020

We recognise that we provide essential services to all of our customers and want to reassure everyone that we are doing everything we can to ensure that these services suffer the minimum disruption during this difficult time. Detailed contingency plans for all relevant customer groups are in place to help achieve this. We must however protect the health of our staff and the communities we serve and that may result in us having to change the timing or frequency of services, and to delays in us being able to respond to your requests in our call centres. We will do our best to keep you updated with changes to services as promptly as we can. If you do have further questions please contact us via the relevant Biffa channel. We greatly value your patience and support during this unprecedented time.”

Michael Topham

Chief Executive Officer - Biffa


Our business policies and actions relating to your Services

It is important we all work together to reduce the risk posed from Coronavirus. Biffa are implementing the following policies and actions in relation to the current situation:

  • Response team - A response team has been set up with colleagues from across the Biffa business to ensure we support the health and wellbeing of our colleagues, manage business continuity, provide clear and timely communications and minimise service disruption
  • Social distancing - Our drivers will avoid contact with you and your employees. All of our staff who are able to have been advised to work from home and social distancing applied across our workplaces.  All non-essential business travel has been stopped. 

  • Hand washing - Frequent hand washing is essential and should be done for at least 20 seconds with soap and water, or hand sanitiser if soap is not available. All our drivers are sanitising regularly and we have increased cleaning on vehicles and operational equipment

  • Increased cleaning - We have increased the frequency and depth of our cleaning routines across our office and communal working spaces. We are asking everyone to follow our hygiene protocols
  • Self isolation - Anyone who displays symptoms or if they have people in their household with symptoms (a high temperature and / or new continuous cough) has been asked to follow government advice and stay at home for the required period of time.  We will send colleagues home if they attend work and display any symptoms. 

We will continue to operate as normally as possible, however are aware we may need to make changes to some services. All the latest updates will be available on this page. To view our frequently asked questions regarding Coronavirus please click here. 

COVID-19 Strategic Risk Assessment


Coronavirus FAQs

To view our frequently asked questions regarding Coronavirus click below.

View FAQs