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biffa waste collection

Service updates relating to Coronavirus / Covid-19

Service update relating to Coronavirus / Covid-19

Biffa Coronavirus Business Continuity Statement – 20th September 2021

Whilst Covid restrictions have now been reduced across the UK, we continue to ensure that steps are taken to keep our people as safe as possible, minimising the risks associated with Covid.

Absence levels due to Covid are reducing but are still having an impact, so we are continuing to closely monitor this impact on our business and supply chains. Our teams work incredibly hard to minimise the impact on our operations and we are proud of our colleagues across our business who continue to go above and beyond to keep our wheels turning.

We retain the following priorities as our key focus: 

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide

Business Response Team

We have maintained our Business Response Team which includes representatives from across the business and specialists. We continue to meet as needed to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Employee Communications, Operations, Customer Service, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance. A core group within the Response Team, continues to meet weekly to ensure we remain on top of any changes in guidance, manage our communications and policy and assess any risks.

The Executive Team covers this as an agenda item at their regular meetings where needed, with members contributing to the Business Response Team sessions.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, we have implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business which has recently been updated and our Business Unit Managers have also updated their local Risk Assessments to ensure we maintain control measures to minimise the risks associated with Covid. These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place and have created a new poster which is displayed at our sites to communicate the Biffa minimum standards and our adherence to the current Government Guidance.  Our risk assessments continue to be reviewed and updated as appropriate in line with any changes in guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. Whilst restrictions have significantly eased, across all our Biffa locations we are maintaining minimum standards to continue minimise the risk. These currently include:

  • Applying our new Smarter Working+ working arrangements providing office-based colleagues with greater flexibility of working from home depending on their role. This reduces the overall number of people within our offices.
  • Minimising social contact wherever possible. Anyone who displays the symptoms of Coronavirus no matter how mild have been asked to ‘Stay at Home’ and self-isolate in line with the guidelines. 
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk and download the app and community testing and any increased local measures where case levels are high including Surge testing.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap 
  • Following company protocols on Cleaning, which have been enhanced with a consistent minimum standard being introduced across all our UK sites. 
  • Following company protocols for dealing with waste which could be contaminated.
  • Encouraging all colleagues to get the vaccine and providing them with paid time off to do this.

Education

We continue to provide our managers and colleagues with up-to-date information on virus prevention, isolation protocols and any changes in government guidance in written and listening formats aimed at minimising risk.

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee covid related absenteeism levels, including the impact of self-isolation following close contact. Absence levels are impacting our resourcing plans and we are once again utilising the resources across the group flexibly to support our service delivery as needed.  We continue to provide regular reports to management and executive teams.

Analysis

We continue to evaluate any potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we would adapt our plans as needed as the situation emerges. This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely to provide the most effective approach to maintaining essential functions and processes.

Customer Contact

We provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. However, we are pleased that we are currently operating as normal.  We will continue to stay in regular contact with our customers, working together to support their businesses and service requirements.

We would like to thank our customers and suppliers for their support during this crisis and look forward to continuing to work together.

 


 

Biffa Coronavirus Business Continuity Statement– 30th July 2021

Whilst restrictions are easing many aspects of our day to day lives remain disrupted by COVID-19. We have unfortunately seen a number of our colleagues unable to work due to a positive COVID test or someone in their household testing positive, and increased numbers of colleagues being advised to self-isolate through the NHS Test and Trace process.

We continue to closely monitor this impact on our business and supply chains. Our teams work incredibly hard to minimise the impact on our operations and we are proud of our colleagues across our business who continue to go above and beyond to keep our wheels turning.

We retain the following priorities as our key focus: 

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; 

Business Response Team

We have maintained our Business Response Team which includes representatives from across the business and specialists. We continue to meet as needed to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Employee Communications, Operations, Customer Service, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance. A core group within the Response Team, continues to meet weekly to ensure we remain on top of any changes in guidance, manage our communications and policy and assess any risks.

The Executive Team covers this as an agenda item at their regular meetings where needed, with members contributing to the Business Response Team sessions.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, we have implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure. These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the current Government Guidance.  Our risk assessments continue to be reviewed and updated as appropriate in line with any changes in guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. Whilst restrictions are easing, across all our Biffa locations we are continuing to apply all our covid secure measures. These currently include:

  • Working from home where possible with a gradual return to offices between now and September. We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place. 
  • Following the social distancing guidelines wherever possible. Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines. 

 

  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk and download the app and community testing where this is available including home LFT testing and Surge testing.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap 
  • Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites. 
  • Following company protocols for dealing with waste which could be contaminated.
  • Encouraging all colleagues to get the vaccine and providing them with paid time off to do this.

Education

We continue to provide our managers and colleagues with up-to-date information on virus prevention, isolation protocols and any changes in government restrictions in written and listening formats aimed at minimising risk.

Whilst we implemented comprehensive business continuity plans for each business area which helped us to minimise the impact during the peak of the pandemic, we are now managing any disruption in a more agile way.   The impact across the business is varied and local management teams are managing these and escalating any issues to the senior management team if needed.   We are also taking use of the new exemption to self-isolation process introduced by the Government for critical business areas.

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, including the impact of the track and trace system. The track and trace notifications are impacting our resourcing plans and we are once again utilising the resources across the group flexibly to support our service delivery as needed.  We continue to provide regular reports to management and executive teams.

Analysis

We continue to evaluate any potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we would adapt our plans as needed as the situation emerges. This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely to provide the most effective approach to maintaining essential functions and processes.

Customer Contact

We provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. However, we are pleased that we are currently operating as normal.  We will continue to stay in regular contact with our customers, working together to support their businesses and service requirements.

We would like to thank our customers and suppliers for their support during this crisis and look forward to continuing to work together.

 


 

Biffa Coronavirus Business Statement– 20th July 2021

Whilst our service levels remain relatively high, we recognise that you may not be receiving the level of service that we normally pride ourselves on and that this may be causing you some inconvenience.

What has happened at Biffa?

We are pleased to see so many of our customers have been able to open as COVID restrictions ease across the country.

However, as has been widely reported, there is a national shortage of drivers which is impacting our ability to recruit and retain drivers in many parts of the country. This has been caused by a number of factors including new immigration rules following Brexit, high demand for home delivery services during the pandemic and delays to the training and testing of drivers, again due to the pandemic. More recently, we have seen a high volume of our staff unable to work due to a positive COVID test, or being advised to self-isolate through the NHS Test and Trace process. The health and safety of our employees is our top priority, and we must adhere to Government guidelines with regards to testing and isolation periods.

You may also have noticed our call wait times and response times to emails have been longer than usual. We’d like to apologise if you’ve not received the level of service you would normally expect from Biffa and we are working hard to rectify this.

What we are doing to put it right

We are mobilising existing drivers as safely as we can to our depots that are being impacted the most by driver shortages and we are also working hard to recruit drivers nationally. In addition, we are increasing our ability to service our customers into the evenings and at weekends wherever possible.

We are ensuring our office-based workers are able to work from home where required to be able to answer your calls and emails. However, as I am sure you can appreciate, this isn’t a quick fix to the current call and email wait times.

What you can do to help

To enable us to utilise the extended hours we are working, wherever possible, providing access to your bins over weekends and in the evenings would be helpful. I would also encourage you to use Biffa’s portal, CustomerZone, to manage your bookings and make payments. This allows us to manage more complex customer queries over the phone and via email.

Finally, I would like to say thank you for being a Biffa customer and for your continued support while we work to bring you the best service we can. We recognise the pressures you will be facing in your business and we value your patience during this time.

 


Biffa Coronavirus Business Continuity Statement– 4th May 2021

Biffa continues to closely monitor the impact of COVID-19 on its business and supply chains. Our teams continue to work incredibly hard to minimise the impact on our operations and we are proud of our colleagues across our business who have gone above and beyond to keep our wheels turning.

We retain the following priorities as our key focus: 

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; 

Whilst continuing to fulfil our commitment to UK Government in providing an essential service to customers throughout this time.   

Business Response Team

Our Business Response Team which includes representatives from across the business and specialists, continue to meet as needed to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Employee Communications, Operations, Customer Service, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance. A core group within the Response Team, continues to meet weekly to ensure we remain on top of any changes in guidance, manage our communications and policy and assess any risks.

The Executive Team covers this as an agenda item at their regular meetings where needed, with members contributing to the Business Response Team sessions.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, Biffa has implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure. These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the Government Guidance.  Our risk assessments continue to be reviewed and updated as appropriate in line with any changes in guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. These currently include:

  • Working from home where possible. We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place. 
  • Following the social distancing guidelines wherever possible. Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines. 
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk and download the app and community testing where this is available including home LFT testing within England and Surge testing.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites. 
  • Following company protocols for dealing with waste which could be contaminated.
  • Encouraging all colleagues to get the vaccine and providing them with paid time off to do this.

Education

We are continuously and regularly providing our managers and colleagues with up-to-date information on virus prevention, isolation protocols and any changes in government restrictions in written and listening formats aimed at minimising risk.

Whilst we implemented comprehensive business continuity plans for each business area which helped us to minimise the impact, given the significant reduction in Covid cases, reduced absences and the easing of restrictions we are no longer having to apply our specific Covid business continuity plans. 

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, which have continued to decline significantly over the last couple of months and have returned all our employees from furlough leave. Any Covid related absence is no longer having an impact on our resourcing plans. However, we continue to provide regular reports to management and executive teams and should the need arise, we would once again utilise the resources across the group flexibly to support our service delivery as needed. 

Analysis

We continue to evaluate any potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we would adapt our plans as needed as the situation emerges. This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely to provide the most effective approach to maintaining essential functions and processes.

However, we are delighted that to date we have managed to continue to deliver high levels of customer service across our business and that we have supported our customers as they re-open. 

Customer Contact

We provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. However, we are pleased that we are currently operating as normal.  We will continue to stay in regular contact with our customers, working together to support their businesses and service requirements as restrictions continue to ease. The focus now on partnering with our customers to support their needs as lockdown measures change nationally. 

We would like to thank our customers and suppliers for their support during this crisis and look forward to continuing to work together.

 


Biffa Coronavirus Business Continuity Statement – 20th January 2021

Biffa continues to closely monitor the impact of COVID-19 on its business and supply chains. Our teams continue to work incredibly hard to minimise the impact on our operations and we are proud of our colleagues across our business who have gone above and beyond to keep our wheels turning.

We retain our original priorities as our key focus: 

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; and 
  • Protecting the financial strength of the Group. 

Whilst fulfilling our commitment to UK Government in providing an essential service to customers during this time.   

Business Response Team

Our Business Response Team which includes representatives from across the business and specialists, continue to meet as required to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Employee Communications, Operations, Customer Service, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance. A core group within the Response Team, continues to meet weekly to ensure we remain on top of any changes in guidance, manage our communications and policy and assess any risks.

The Executive Team covers this as an agenda item at their regular meetings where needed, with members contributing to the Business Response Team sessions.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, Biffa has implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure.  These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the Government Guidance.  Our risk assessments continue to be reviewed and updated as appropriate in line with any changes in guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. These currently include:

  • Working from home unless not possible to do so. We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place. 
  • Following the social distancing guidelines wherever possible. Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines. 
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk and download the app and community testing where this is available.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap and water and when coughing and sneezing, covering the mouth and nose with a flexed elbow or tissue – throwing the tissue away immediately and washing hands.
  • Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites. 
  • Following company protocols for dealing with waste which could be contaminated.

 

Education

We are continuously and regularly providing our managers and colleagues with up to date information on virus prevention and isolation protocols in written and listening formats aimed at minimising risk.

We have implemented comprehensive business continuity plans for each business area which have helped us to minimise the impact.  We will continue to review these for process and functional priorities, recovery time objectives, work instructions and resource requirements, clearly communicating these across our teams and suppliers.

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, which have increased during the last 2 months, but have not returned to April 2020 levels and are providing regular reports to management and executive teams, utilising the resources across the group flexibly to support our service delivery as needed. 

Analysis

We are constantly evaluating the potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we will adapt our plans as needed as the situation emerges.  This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely in order to provide the most effective approach to maintaining essential functions and processes.

However, we are delighted that to date we have managed to continue to deliver high levels of customer service across our business and that we have supported our customers as they re-open. 

Customer Contact

We provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. However, we are pleased that we are currently operating as normal.  We will continue to stay in regular contact with our customers, working together to support their businesses and service requirements during this period. The focus now on partnering with our customers to support their needs as lockdown measures change either nationally or locally. 

We would like to thank our customers and suppliers for their support during this crisis and look forward to continuing to work together.

 


Biffa Coronavirus Business Continuity Statement – 29 September 2020

Biffa continues to closely monitor the impact of COVID-19 (Coronavirus) on its business and supply chains, although we are now virtually back to ‘business as usual’.  Our teams have worked incredibly hard throughout to minimise the impact and we are proud of our colleagues across our business who have gone above and beyond to keep our wheels turning.

We retain our original priorities as our key focus:

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; and
  • Protecting the financial strength of the Group.

Whilst fulfilling our commitment to UK Government in providing an essential service to customers during this time.  

Business Response Team

Our Business Response Team, which includes representatives from across the business and specialists, continue to meet as required to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Employee Communications, Operations, Customer Service, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance.  A core group within the Response Team, continues to meet weekly to ensure we remain on top of any changes in guidance, manage our communications and policy and assess any risks.

The Executive Team covers this as an agenda item at their regular meetings where needed, with members contributing to the Business Response Team sessions.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, Biffa has implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure.  These have been undertaken in consultation with local representation including Union Safety Reps where appropriate.  You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the Government Guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. These currently include:

  • Staying at home and working from home if they can. We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place.
  • Following the social distancing guidelines wherever possible. Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus (a high temperature or a new, continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia)) or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines.
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk and download the app.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap and water and when coughing and sneezing, covering the mouth and nose with a flexed elbow or tissue – throwing the tissue away immediately and washing hands.
  • Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites.
  • Following company protocols for dealing with waste which could be contaminated.

Education

We are continuously and regularly providing our managers and colleagues with up to date information on virus prevention and isolation protocols in written and listening formats aimed at minimising risk.

We have implemented comprehensive business continuity plans for each business area which have helped us to minimise the impact.  We will continue to review these for process and functional priorities, recovery time objectives, work instructions and resource requirements, clearly communicating these across our teams and suppliers.

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, which have reduced significantly over the summer months and are providing regular reports to management and executive teams, utilising the resources across the group flexibly to support our service delivery as needed.

Analysis

We are constantly evaluating the potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we will adapt our plans as needed as the situation emerges.  This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely in order to provide the most effective approach to maintaining essential functions and processes.

However, we are delighted that to date we have managed to continue to deliver high levels of customer service across our business and that we have supported our customers as they re-open.

Customer Contact

We provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. However, we are pleased that we are currently operating as normal.  We will continue to stay in regular contact with our customers, working together to support their businesses and service requirements during this period. The focus now on partnering with our customers to support their needs as lockdown measures change either nationally or locally.

We would like to thank our customers and suppliers for their support during this crisis and look forward to continuing to work together.

 


 

I&C Business Continuity Plans – 6th July

Further to our last update we are now seeing a return of customer volumes across the country.

As we enter this new stage, we will continue to maintain our original priorities, while also focusing on adapting to the return of volume across the I&C business.

Our Post-Lockdown plans

We continue to follow Government guidelines and advice from the World Health Organisation (WHO)  for managing the workplace during the pandemic, and we will continue to follow the steps taken to date to minimise the infection risk to our colleagues, customers and the wider community.

My services

With the return of more volumes, we expect to be able to deliver the best service as quickly as possible. To help with this, we are increasing the number of ‘backshifts’ which either run during the afternoon or early evening so that we can provide an increased level of flexibility to our customers.

The large majority of services will return to their normal collection days but for a limited period there will be some disruption due to volume of orders etc and therefore collection days may vary for some customers for a limited amount of time. However we do expect our collection routes to stabilise from mid-August, at which point we expect all services and customers to have largely re-mobilised.

Day and night shifts

Biffa generally operates two shifts each day at an increasing number of our collection depots. At our biggest locations we can even operate on a 24/7 basis. In addition, the UK Government are recommending the staggering of shifts as a Covid reduction measure. Going forward this could mean that while your service will remain on the original collection day, it may be scheduled to arrive slightly later in the day than it has done historically. This will only happen where it is logistically possible and so that it doesn’t adversely impact your service requirements. Any permanent changes will be communicated to you to ensure you are kept informed.

Customer Contact

We continue to be in contact with our customers, working together to support their businesses and service requirements during this period. We will be flexible depending on your individual needs, whether you are seeing lockdown measures ease, or whether you are having to go back into a period of business lockdown.

We have updated our FAQ’s to help answer questions you may have. Please click here to read.

 


 

Biffa Coronavirus Business Continuity Statement – 5 June 2020

Biffa continues to closely monitor the impact of COVID-19 (Coronavirus) on its business and supply chains. The Coronavirus outbreak is having an impact on our business, but we continue to work hard to minimise this where we can and are really proud of our colleagues across our business who have gone above and beyond to keep our wheels turning.

We retain our original priorities as our key focus:

  • Protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve;
  • Ensuring our business operations are able to continue with minimal disruption and that our customers continue to receive the essential services that we provide; and
  • Protecting the financial strength of the Group.

Whilst fulfilling our commitment to UK Government in providing an essential service to customers during this time.  

Business Response Team

Our Business Response Team, which includes representatives from across the business and specialists, continue to meet regularly to assess the situation, both from a public health and business impact perspective.  Utilising expert guidance from senior representatives from HR, Health and Safety, Wellbeing, Internal Communications, Operations, IT, Legal, Procurement, Marketing, Internal Audit & Risk and Finance.   

The Executive Team also continue to discuss this as a standard agenda item at their regular meetings with members contributing to the Business Response Team sessions that occur fortnightly.

Our Response Plans

In line with the UK Government published guidance and the current World Health Organisation (WHO) standard recommendations for the virus, Biffa has implemented the following steps to minimise infection risk to our colleagues and customers.

Prevention

We have undertaken a strategic risk assessment across our business with our Business Unit Managers undertaking a local Risk Assessment to ensure we are Covid Secure.  These have been undertaken in consultation with local representation including Union Safety Reps where appropriate. You can see a copy of our Risk assessment here.

We have communicated the local risk assessment and the measures in place, displaying the Covid Secure poster at our site entrances to communicate our adherence to the Government Guidance.

We have provided all colleagues with extensive guidance in line with the infection control measures recommended by UK Government and public health agencies and continue to update these when new guidance is published. These currently include:

  • Staying at home and working from home if possible.We have enabled many colleagues to work from home with laptops and softphones, with appropriate cyber security and GDPR in place.
  • Following the social distancing guidelines wherever possible.Clearly, we do have some operational roles where this is not possible and therefore the other control measures become even more important in these situations. We have also developed and issued guidelines on Social Distancing for specific business areas such as our Main Offices and Contact Centres, Collections, PRF’s, Transfer Stations and MRF’s (Mixed Recycling Facilities).
  • Anyone who displays the symptoms of Coronavirus (a high temperature or a new, continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia)) or if a member of their household displays symptoms, have been asked to ‘Stay at Home’ and contact the NHS online services and self-isolate in line with the guidelines.
  • Strongly encouraging all our colleagues to engage in the Test and Trace system to help minimise the risk.
  • Following company protocols on Hygiene, which includes frequently washing hands by using alcohol-based hand gel or soap and water and when coughing and sneezing, covering the mouth and nose with a flexed elbow or tissue – throwing the tissue away immediately and washing hands.
  • Following company protocols on Cleaning, with a new consistent standard being introduced across all our UK sites.
  • Following company protocols for dealing with waste which could be contaminated.

Education

We are continuously and regularly providing our managers and colleagues with up to date information on virus prevention and isolation protocols in written and listening formats aimed at minimising risk.

We have developed comprehensive business continuity plans for each business area and will continue to review these for process and functional priorities, recovery time objectives, work instructions and resource requirements, clearly communicating these across our teams and suppliers.

Monitoring

Our business is continually monitoring the information and implementing the advice and protocols recommended by UK Government, WHO and Centre for Disease Control (CDC).

We are monitoring employee absenteeism levels, which have reduced slightly over the last month and are providing regular reports to management and executive teams, utilising the resources across the group flexibly to support our continues service delivery.

Analysis

We are constantly evaluating the potential effects of any interruption to our business operations and whilst detailed and specific business continuity plans have been developed specifically for this situation, we will adapt our plans as needed as the situation emerges. This process involves identifying potential threats to our organisation and our customers such as the inability to perform critical and essential processes. Should this occur, we will liaise with customers closely in order to provide the most effective approach to maintaining essential functions and processes.

However, we are delighted that to date we have managed to continue to deliver high levels of customer service across our business and that we are now starting to support our customers as they prepare to re-open.

Customer Contact

We have provided a summary business continuity plan to our customers (where deemed appropriate) enabling Customers to understand the way in which we would prioritise our services, should we need to take such action. We are also in regular contact with our customers, working together to support their businesses and service requirements during this period, with the focus now moving to partnering with our customers to support their needs as lockdown measures ease.

 


 

Strategic Risk Assessment - 29 May 2020

Biffa continues to closely monitor the impact of COVID-19 (Coronavirus) on its business and supply chains. The Coronavirus outbreak is having an impact on our business, but we are working hard to minimise this where we can. We continue to provide as many of our services as possible whilst protecting the health, safety and wellbeing of our colleagues and the members of the communities we serve.

Biffa has identified and outlined a document in managing the risk of COVID-19 and summarises the actions being taken to manage them.

We continue to adapt to the situation working closely with our Managers, employees and external organisations to ensure that the actions being taken are effective and in line with the latest guidance and best practice. This document shall be regularly reviewed and updated to reflect the latest measures being implemented within the business. To view the document click here or use the download panel. 

 


 

18 March 2020

We recognise that we provide essential services to all of our customers and want to reassure everyone that we are doing everything we can to ensure that these services suffer the minimum disruption during this difficult time. Detailed contingency plans for all relevant customer groups are in place to help achieve this. We must however protect the health of our staff and the communities we serve and that may result in us having to change the timing or frequency of services, and to delays in us being able to respond to your requests in our call centres. We will do our best to keep you updated with changes to services as promptly as we can. If you do have further questions please contact us via the relevant Biffa channel. We greatly value your patience and support during this unprecedented time.”

Michael Topham

Chief Executive Officer - Biffa

 

Our business policies and actions relating to your Services

It is important we all work together to reduce the risk posed from Coronavirus. Biffa are implementing the following policies and actions in relation to the current situation:

  • Response team - A response team has been set up with colleagues from across the Biffa business to ensure we support the health and wellbeing of our colleagues, manage business continuity, provide clear and timely communications and minimise service disruption
  • Social distancing - Our drivers will avoid contact with you and your employees. All of our staff who are able to have been advised to work from home and social distancing applied across our workplaces.  All non-essential business travel has been stopped. 

  • Hand washing - Frequent hand washing is essential and should be done for at least 20 seconds with soap and water, or hand sanitiser if soap is not available. All our drivers are sanitising regularly and we have increased cleaning on vehicles and operational equipment

  • Increased cleaning - We have increased the frequency and depth of our cleaning routines across our office and communal working spaces. We are asking everyone to follow our hygiene protocols
  • Self isolation - Anyone who displays symptoms or if they have people in their household with symptoms (a high temperature and / or new continuous cough) has been asked to follow government advice and stay at home for the required period of time.  We will send colleagues home if they attend work and display any symptoms. 

We will continue to operate as normally as possible, however are aware we may need to make changes to some services. All the latest updates will be available on this page. To view our frequently asked questions regarding Coronavirus please click here. 

COVID-19 Strategic Risk Assessment

Download

Coronavirus FAQs

To view our frequently asked questions regarding Coronavirus click below.

View FAQs