Got a query? Take a look at our frequently asked questions below - we might have the answer ready for you.
Getting a quote is quick and easy with our online quote builder – we’ll take you through a few simple steps and will get back to you with a quote in 4 business hours. Alternatively you can fill in our short enquiry form on the right hand side of this page, or use Live Chat to speak directly to one of our agents* and we’ll be happy to help!
Since October 2015, Biffa has offered recycling services alongside our general waste collection rather than standalone recycling services. The purpose of this is to reduce contamination and ensure we’re recycling as much of your waste as possible.
If you have an issue you wish to discuss with us, please call Customer Services on 0800 601 601, or tweet us at @BiffaService and a member of our dedicated team will be happy to assist.
You can browse our entire container range where you’ll find a description of each container including sizes and the types of waste they can contain. If you need more help deciding on a container, you can contact us by filling in an enquiry form or calling us on 0800 307 307*
When you complete a quote request from us we’ll ask you whether there are any time constraints around collecting your bins, as well as location restrictions e.g. locked gates, narrow streets. We’ll always try and collect your waste at a convenient time and we take preferences into consideration.
The quickest and easiest way to update your details is by logging into your CustomerZone account. Alternatively you can call our customer services department on 0800 601 601 and we’ll be happy to help.
For missed collections or related service issues, please phone Customer Services on 0800 601 601 and a member of our dedicated team will be able to help you.
For any queries about payment or your account, call customer services on 0800 601 601 and we will be happy to assist.